Definitions and Titles

The Broker Company is responsible for managing Ottobus software and earns a commission in return for the service provided.

The Service Provider is the party offering transportation services through the Ottobus platform.

Subject

This agreement defines the obligations related to transportation services between the Broker Company and the Service Provider.

Obligations

• The service provider must provide services that meet customer requests.
• Vehicles must display the service provider's name or logo.
• Vehicles must not contain prohibited or illegal items.
• The service provider is responsible for vehicle maintenance, repairs, and insurance costs.
• Drivers must not consume alcohol or illegal substances.
• All accidents and extraordinary incidents must be reported immediately.
• Payment is processed only after the customer confirms service completion.
• Safety measures must be ensured within the vehicle.
• If the service provider cancels the job 12 hours before the start time, a 10% deduction is applied.
• If the job is canceled 9 hours before the start time, a 15% deduction is applied.
• If the job is canceled 6 hours before the start time, a 20% deduction is applied.
• If the job is canceled 3 hours before the start time, a 25% deduction is applied.
• If the job is canceled 1 hour before the start time, a 30% deduction is applied.
• Customer complaints must be evaluated to improve service quality.
• All payment processes must be completed on time.
• The service provider must comply with the cancellation procedures set by the Broker Company.
• All transactions integrated into the brokerage system must be transparent.

Contract Duration

The contract starts when the service is initiated and ends upon its completion.

Termination

The parties may terminate the contract under the conditions specified within the agreement.

Dispute Resolution

Disputes arising from this contract will be resolved by the Antalya Courts and Enforcement Offices.